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Thomas Cook Tours and Travels: Flights, Hotels, Forex, Visa & Holidays Packages

Also, we are very aware that many customers have been asking for clarity around being able to re-arrange their own flights, but keeping the rest of their holiday booking. The reason we have asked for customers not to do this is that we do not want to fall into situations where holidays have needed to be cancelled or changed, and we fall out of synchronisation with our customers as this can affect for example transfers and other elements.

Furthermore we are awaiting clarity from the CAA as to whether Atol protection remains in place if customers make their own flight arrangements, as they would then have an accommodation-only booking with Travel Republic. Nevertheless we appreciate there are instances whereby customers are wanting to, or already have, arranged alternative flights, and in such cases we will communicate directly on a case by case basis. As this is an evolving situation, we will continue to update you on this blog and across our social channels. Thank you for you continued patience on what is a difficult day for Thomas Cook staff and all affected holiday makers alike.

We have been working very hard to respond to thousands of incoming calls on an exceptional day within our industry, with significant numbers of contingency staff in place from across our dnata and Emirates Group helping our customers. Nevertheless we appreciate that call waiting times have been longer than normal, for which we again apologise.

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Firstly, please be assured that if you have a holiday booked through us using Thomas Cook airlines, we will be in touch with each of you to arrange either suitable alternative flights or holiday, or otherwise we will provide you a refund. There is no need to phone us to ensure that this process is completed, we will be in contact with you. Throughout the day we have had to prioritise those customers departing soonest or who are already in resort, and are working through all affected bookings in departure date order. If your departure is up to and including Sunday 6th October: Due to short term flight capacity constraints that we have been seeing across the industry today, it is simply not feasible to find suitable alternative holidays for all affected customers.

Regrettably we will therefore process a refund automatically for your holiday as soon possible, and cancel the booking — this may take up to 5 working days. There is no need to call us for this to be completed.

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We will then process a refund automatically for your holiday as soon possible, and cancel the booking — this may take up to 5 working days. If your departure is later than Sunday 31st October: We will be happy to help arrange a suitable alternative holiday or flights for you, please bear with us and we will be in touch. Please be assured nevertheless that you will remain eligible for a refund should you prefer to take that option. Update from Travel Republic at pm. We are currently working extremely hard to communicate with all our customers, and appreciate that there have been long hold times for customers calling in today, for which we apologise.

All affected customers due to travel in the next 72 hours, or who are currently in resort, will hear from us today directly. We will continue to work hard to find suitable alternatives for our customers wherever possible. Following the sad news of the collapse of Thomas Cook, Travel Republic has set up emergency procedures to help our customers.

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  • We have tens of thousands of affected customers and are therefore anticipating an extremely high volume of calls so please bear with us whilst we deal with all customers. Premium Digital.

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      Thomas Cook collapses, leaving 600,000 holidaymakers stranded abroad - ABC News

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      Thomas Cook India Ltd is Indias largest travel and financial services company. Corporate Travel Management- The Company provides travel solutions and travel budgets for several large national and multinational companies. Foreign Exchange-The company is a leading foreign exchange provider offering wide range of product and services. Address Haji Moosa Patrawala Ind.

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